BERTIE

Your new BEG Bicycle will be shipped to you directly from our workshop in Belgium.  Don’t worry - it won’t just turn up out of the blue!  We will give you a call when it is ready to be shipped, and then our courier company will call you to arrange a day that is suitable for you to ensure that someone is home to receive it.

 UK Shipping Charge £60.00

Please contact us for other shipping destinations

 Warranty

 Nobody (except bike geeks) wants to open up a box and find a flatpack bicycle, so for that reason, our bicycles are what we call 98% assembled when they are shipped. The most that they will require is a small amount of assembly which usually only involves inserting and tightening handlebars and attaching pedals (we only take these off to make shipping less expensive).

 Please note that we strongly recommend that your local bike shop carries out this assembly and that they check the bike before riding as well as completing a service within one month of riding. Beg Bicycles will NOT be liable if a fault arises due to incorrect assembly. Please keep the assembly receipt from the bike shop with your warranty.

 Our bicycles are intended for use on roads and well-made paths.

 No liability is accepted for damage caused through neglect, improper use (including off-road cycling), lack of regular servicing, road accident/collision, or anything other than faulty materials or workmanship.

1. Beg Bicycles are covered by a 10-year unlimited mileage warranty for the main frame and forks, commencing from the date of purchase, for faulty materials or workmanship.
   2. The fork and frame are guaranteed for 2 years against corrosion.
   3. Non-wearing parts on your bicycle (crank arms, mudguards, etc.) are covered by a 2-year warranty.
   4. Components which are expected to wear as part of their normal function, such as tyres, bulbs, chains, sprockets, brake pads etc. are excluded from the terms of this warranty, unless there is a manufacturing defect in the part.
   5. Other items excluded from warranty are the saddle, luggage, paint, chrome, polished aluminium items, or decal where deterioration has been caused by normal wear and tear, exposure or lack of correct maintenance.
   6. Any part found to be defective during the warranty period will be repaired or replaced at the discretion of Beg Bicycles Ltd.
   7. Beg Bicycles may, at its discretion, make repairs or replacement of defective parts falling outside the warranty period, but such work shall not be deemed to be any admission of liability.
   8. This warranty is invalidated if you sell your bike. A warranty is not transferable under any circumstance.
   9. Please keep records of all maintenance carried out by your local bike shop and please ensure you make these service records available, if requested, whenever service, repair or warranty work is undertaken on your bicycle.
   10. Defects caused by faulty adjustment, or repairs and alterations are not covered by this warranty.
   11. Defects caused by the use of non-original parts and accessories are not covered by this warranty
   12. The warranty does not cover bikes used on a commercial basis, e.g. by couriers or despatch riders, rentals, etc.
   13. Should a warranty claim become necessary, Beg Bicycles Ltd shall not be liable for expenses incurred while the bicycle is off the road, including costs associated with loss of use, inconvenience, lost time, commercial losses or other incidental or consequential damages.
   14. Should a warranty claim become necessary our Customer Services team will be happy to help. Please contact us to discuss.
   15. This warranty does not affect your statutory rights.
   16. This Warranty shall be governed by and construed in accordance with English law. Any question(s) arising in connection with this Warranty are subject to the exclusive jurisdiction of England and Wales.

Returns

Bicycles built to order are non-refundable.  We are not able to cancel orders or accept returns on any made-to-order items unless they are faulty or we have not followed your specification. Because of the bespoke nature of these products we would not be able to resell items made to a particular specification.

 A stock bicycle  can be returned but we charge a re-stocking fee of 10% of the purchase price. Alternatively, if preferred, we will exchange the item.  The return courier charge is at your expense.

Please read our full Terms and Conditions of Contract by clicking here

RETURNS ADDRESS:

BEG Bicycles
Crosskeys Orchard
High Street
Hemingford Abbots
Cambs
PE28 9AE